Refund Policy
Last Updated: 10.05.2026
At Aapna Makhana, customer satisfaction and product quality are our top priorities. We ensure that every order is packed carefully and delivered with proper quality standards. Please read our Refund Policy carefully before placing an order.
1. Eligibility for Refund
Refunds may be considered under the following situations:
- Wrong product delivered.
- Product received in damaged condition.
- Missing items in the package.
- Product quality issue verified by our team.
- Order canceled before dispatch.
To request a refund, customers must contact us within 48 hours of delivery with proper proof such as photos or videos.
2. Non-Refundable Situations
Refund requests may not be accepted in the following cases:
- Change of mind after delivery.
- Incorrect shipping details provided by the customer.
- Minor packaging damage caused during transit that does not affect product quality.
- Products partially consumed or opened excessively.
- Delay caused by courier or natural circumstances beyond our control.
3. Return Process
If your refund request is approved:
- Contact our support team with order details.
- Share clear images/videos of the product issue.
- Our team will verify the complaint.
- If required, the product may need to be returned.
- Refund or replacement will be processed after verification.
4. Refund Timeline
- Approved refunds are generally processed within 5–7 business days.
- Refunds will be issued through the original payment method or bank transfer.
- Processing time may vary depending on banks or payment gateways.